Support
We are here if something went wrong
Payment, a test, a result, or a PDF — write to us and we will sort it out.
The test closed before the result
If you paid and the page closed before you received the result, enter the reference number from your bank receipt. We will restore access to the test.
The reference is in your banking app, under the payment details. If the test is already complete, it cannot be taken again.
What we can help with
Payment did not open the test
The charge went through, but the test did not open — or the payment page failed.
The result did not load
You finished the test, and the result page never appeared or showed an error.
The PDF will not download
The download button does nothing, or the file will not open.
The email did not arrive
The result was supposed to come by email, and it is not in the inbox.
Something else
Any technical question about the site, a challenge, or a course.
Write to us
Describe what happened. We reply within 24 hours. If a charge went through and the test did not open, say so in the first line.
Email supportWe read every note.
Each one is answered.